Click here for Support/FAQs. Contact Us You can contact slidescan4u.co.uk by any of the following methods. By Post: slidescan4u.co.uk 197 Parrock Street Gravesend Kent DA12 1EW By E-Mail: photo@directsos.co.uk By Telephone: 0845 108 4555 01474 323 555 Visit Us: Shop Open Hours: Monday:          9.00 - 5.30 Tuesday:         9.00 - 5.30 Wednesday:   9.00 - 5.30 Thursday:        9.00 - 5.30 Friday:             9.00 - 5.30 Saturday:        9.30 - 3.00 Sunday:           Closed   Support/FAQs There are bound to be some questions, hopefully these will be covered below, but if not please contact us, details at the bottom of this page. We are aware that some customers may find the whole process of converting slides to digital images daunting. We are here to help in any way we can and provide a complete service. All you need to do is parcel your slides and send them to us (we strongly recommend special delivery) and we will return them with the images recorded in the format requested. The process is normally completed within 28 working days. What is DPI? DPI stands for: Dots Per Inch (and is also know as PPI: Pixels Per Inch). Both refer to the number of dots or pixels in every square inch of an image. Scanning a small original at a high resolution allows one to reproduce it at a larger size. As a bitmap image is enlarged, the effective resolution is reduced. What size are the images that you scan? We scan all images at all resolutions up to 4800dpi where appropriate - this produces an image size that is usually about 55Mb in size although this varies a great deal depending on the original image quality and age, so you can fit approximately 11 onto a CD or 85 onto a DVD, If scanned as .tiff files. What size slides or negatives do you scan? We can scan almost all known formats of slides or negatives, we have several different scanners that allow us to do this. What format do you scan in? We offer two different services you can choose to have your images scanned as jpegs only or jpeg and tiff files. Other formats available on request. What can I use a Jpeg file for? Jpegs are best used for working with on your computer i.e. editing, uploading to the internet, e-mailing and in slide shows. What can I use a Tiff file for? Tiff files are large format and require lots of disk space and a powerful pc to display efficiently, they are best used for creating prints of your images up to A2 size How do I send my negatives or slides to you? You can send your slides or negatives to us via Royal Mail or courier. If your slides or negatives are one-offs or have sentimental value we do recommend that you use a recorded or special delivery service - always package your negatives in clear plastic sleeves and in a hard backed envelope and slides in a plastic container. slidescan4u.co.uk cannot be held responsible for any damage or loss incurred whilst your images are in transit. How will my slides or negatives be sent back to me? slidescan.co.uk will send your processed order and return your original slides or negatives back to you in padded envelope(s) via Royal Mail as a special delivery or courier with insurance. slidescan4u.co.uk cannot be held responsible for any damage or loss incurred whilst your images are in transit. How should I pack my slides or negatives? Use lots of packing, send in a plastic box if possible, or at least a padded envelope with a cardboard backing. Can I bring my images to you? Yes. We have a shop in Gravesend town centre. We accept images Monday to Friday 9.00 - 5.30 and Saturdays 9.30 - 3.00. Please bring your images along with a completed order form. We will contact you when your order is ready for collection. How long will it take to get my slides back to me? slidescan4u.co.uk aim to get all images and originals back to you within 28 working days, if you have an urgent need for them earlier please let us know, and we will endeavour to get to images and slides to you sooner. What about copyright? If you have taken the picture then there are no copyright issues. We are only able to scan images or copy tapes that are not subject to copyright restrictions. Please contact us if you have any concern over copyright. Am I able to save the images onto my PC? Our CDs and DVDs are not locked or protected, the images are yours to do as you wish! Do you do a free trial? Yes we do, send us 2 of your slides or negatives we will scan them and send you the images via e-mail in jpeg format only, we hope you will be happy with service and will ask for more images to be scanned by us. Does the price include VAT? All prices include VAT at the current rate. Can I choose the order my images will be scanned in? YES. If you label each image we will scan them in order, however, if the images are not clearly labelled, we will not be able to ensure the correct order. We cannot scan images in order according to arrows but will try our best if you choose to mark your order in this way. Will a DVD of my slides work in my DVD player? We cannot guarantee that a DVD of your images will work in your DVD player, please contact the manufacturer or refer to the DVD player's manual. SOS Computer Systems Ltd. cannot be held responsible for any incompatibility issues.

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